Job Openings >> Concierge Attendant
Concierge Attendant
Summary
Title:Concierge Attendant
ID:581Concierge
Department:Member Services
Employment Status:Part-time
Description
Job Summary: 
Deliver excellent customer and member service with polish and professionalism. Maintain the value of membership by ensuring all guests and members who check in are in good standing and have the proper clearance.  Act as a representative of Arden Hills, and as a source of knowledge about all club facilities, events, and amenities that Arden Hills offers.  
 
Reports to / Supervision Received:
Member Services Supervisor
 
Employment Status:
Part-Time
 
Essential Functions:
  • Provide an elite level of customer service to all members, guests, and internal customers.
  • Check in all members and guests, ensuring that all have appropriate clearance and are in good standing.
  • Guide all members and guests to the appropriate area, answering questions as needed.
  • Build a rapport with all members as they enter and exit the club.
  • Properly answer phones utilizing the appropriate phone scripting.  Transfer calls where and when appropriate to the proper extension.
  • Diffuse tense situations as they occur. 
  • Attend regular training sessions with the entire concierge team and regularly participate in all activities as they are presented.
 
Qualifications, Knowledge, Skill and Experience:
 
Minimum Education (or substitute experience) required:
  • High School diploma or equivalent is required.
 
Minimum Experience required:
  • Must have 2 years of customer service experience.
         
Skills Required:
  • Ability to provide outstanding customer service to all members, employees, vendors, and clients.
  • Efficient and knowledgeable in computer and phone operation (specifically Word and Excel programs).
  • Ability to work in a high pressure environment.
  • Positive attitude, professional manner and appearance in all situations.
  • Efficiently handle multiple duties under pressure with minimal supervision.
  • Ability to work flexible hours as required including evenings, weekends, and some holidays (specifically closing shifts).
 
Other:
  • Must be at least 18 years of age to apply.
  • All candidates will be subject to passing a pre-employment drug screen.
 
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